Hjelpesenter

To return items to us, do the following:

1. Go to https://www.posten.no/retur/ and enter the return ID "REKT-64444". Fill in all the fields.

2. Download return label. The return label is glued to the package you are sending. Deliver the package to your nearest post office.

NB! The shipment must also be marked with your order number.

Prices excluding VAT for return are: 

0-1 kg: 50,-

1-2 kg: 70,-

You can return items up to 14 days after you recive the item. We automatically refund all returns. If you want a new product / size, you must place a separate order in the online store. Refunds usually take between 7-10 business days.

The shipping amount will be deducted from the amount refunded to you.

If you want to change the item to a new size, you can return the item to us within 14 days of receiving it - we will refund you the item, and you must place a new separate order on the online store

If the size is not available, you can put yourself on a waiting list and we will send you an e-mail as soon as we have the size in stock. You can subscribe on the product page.

unfortunately, we do not get to exchange goods that are more expensive / cheaper. You will in case be refunded and a new order must be placed on the desired item.

We have a delivery time of 4-7 working days. You will receive an order confirmation when your order has been reviewed by our system. The next step is that you get a shipment confirmation, this is a confirmation that your order is packed and ready for shipment. After this, it is normally 2-4 days before you recive the package in the mailbox or at the post office.

If you have not received the package after 14 days, please contact customer support.

If you want tracking on your order, you can choose this at an additional cost at checkout.